MEDICARE CARRIER LINKS & Resources

For all MBI Checks you will need Name, D.O.B., address, and SSN.

Humana

● Agent/ Sales Support Line: 1-800-306-3163 

● OTC Line: 1-800-457-4708 

● For OTC benefits and verification of available sores, members can call OTC Line or visit Centerwellpharmacy.com/OTC 

● OTC/ Food benefits cards arrive 7-10 business days after approval.

● Customer Services: 1-800-306-3163, Opt 1, Opt 3, Opt 1 

● MBI Verification: 1-800-306-3163, "Pre-enrollment" or Opt 2 , Enter Agent ID, Opt 1 , "Dual eligibility"

Direct Links to Humana Resources

United Healthcare

● Agent Support Line: 1-888-381-8581 

● OTC Line: First Line Vendor: 844-368-8741 Solutran: 833-845-8799 

● To order OTC call OTC line or visit aarpmedicareplan.com

● For verification of OTC stores available, visit aarpmedicareplan.com. This information will also be available in the welcome packet that they will receive with their member id card 2-3 weeks after approval.

● Customer Service Line: 1-888-381-8581, Opt 1 

● MBI Verification: 1-888-381-8581, Opt 2

Direct Links to UHC Resources

Aetna

● Agent/ Sales Support Line: 866-714-9301 

● OTC Line: 833-331-1573 

● For OTC orders and verification of stores available members must call the OTC line or visit cvs.com/otchs/myorder to register and be able to order online. 

● Agents can also visit cvs.com/otchs/myorder and download 2022 OTC Catalogs located on the bottom page. 2023 catalog plans will be available after October 1st. 

● OTC Benefits available after approval 

● Customer Service Line: 833-570-6670 

● MBI Verification: 866-714-9301, Opt 1

●Register for Think Agent Online Enrollment Platform @

Direct Links to Aetna Resources

Cigna

● Agent/ Sales Support Line: 866-442-7516 

● OTC Line: 866-851-1579 opt 2, opt 5 (Benefits) 

● To order and verify OTC stores, members must call OTC Line or the Customer Service line (NO WEBSITE AVAILABLE) 

● OTC benefits can be used after they have received their member card 7-10 business days after being approved. 

● Customer Services: 1-800-668-3813 

● MBI Verification: 866-714-9301, Opt 2, Opt 1

Direct Links to Cigna Resources

Wellcare

● Agent Support Line: 866-822-1339 

● OTC Line: 866-819-2516 

● To order OTC, call the OTC line or visit WELLCARE.com and create a member portal 

● For OTC verification of stores call customer services numbers that apply to their specific plan. This information will also be available to them in their welcome booklet that they will receive with their member card 1-2 weeks after approval 

● Customer Service Lines: PDP: 888-550-5252 

MA: 833-444-9088.

D-SNP: 833-444-9089

● MBI Verification: 866-822-1339, Opt 2

Direct Links to Wellcare Resources

Anthem

Direct Links to Anthem Resources

Devoted

● Agent Support/ MBI Verification: 1-877-764-9446 

● OTC Line: 1-888-628-2770 

● To order OTC, Call OTC line or visit cvs.com/otchs/devoted

● For OTC verification of stores visit cvs.com/otchs/devoted/storelocator. This information will also be included in their welcome packet that the members will receive after approval within 1-2 weeks. 

● Customer Support Line: 1-800-338-6833

Direct Links to Devoted Resources

Freedom

877-877-0539

Agent Support: Option 5

MBI Verification: Option 1

Direct Links to Freedom Resources

Freedom Carrier How to Videos

General Medicare How To

● Medicare: 800-633-4227

● SSA: 800-772-1213

Carrier Drug Coverage Request Forms

The Documents will need to be completed by the provider and then faxed off to the carrier.